Returns & Order Issues
At e.b.e. Family Co., we take pride in the products we create and want you to be happy with your purchase.
Because many of our products are carefully prepared, made, or selected for each order, we generally do not accept returns or offer refunds for a change of mind. However, we understand that sometimes things don’t go as planned.
If we made an error with your order, your item arrives damaged or defective, or there is another issue with your purchase, please contact us. We’ll review the situation and do our best to make it right.
Please email ebeFamilyCo@gmail.com with your order information and a brief description of the issue. For damaged items, we may ask for photos so we can better understand what happened.
Lost or Damaged in Transit
If your order is lost or damaged during shipping, please let us know as soon as possible. We’ll work with you to determine the best next step.
Terms of Sale
All purchases are subject to our Terms & Conditions, Privacy Policy, and this policy.
Items marked “Final Sale” are sold as-is and generally are not eligible for return, exchange, refund, or price adjustment, except where an item is damaged, defective, incorrect, or otherwise required by applicable law.
Changes to This Policy
We may update this policy from time to time. Any changes will become effective when the revised policy is posted.
Questions or Concerns?
We’re here to help. If something isn’t right with your order, please reach out and give us the opportunity to help.
Email: ebeFamilyCo@gmail.com
