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FREQUENTLY ASKED
QUESTIONS

  • How do I use a wood wick?
    *We us non-toxic and eco-friendly wood wicks which are sourced from FSC-certified mills* • WHEN LIGHTING A WOOD WICK, TILT THE CANDLE WHILE LIGHTING THE WOOD WICK ON EITHER SIDE FOR EASIER LIGHTING. CAUTION WHEN ATTEMPTING TO LIGHT YOUR CANDLE THIS WAY. • COCONUT SOY WAX WILL PIT DUE TO ITS NATURAL STATE AFTER COOLING. • AFTER EACH BURN, IT IS RECOMMENDED TO TRIM THE WOODEN WICK TO 5MM WITH CANDLE WICK TRIMMERS. • IF THE WOOD WICK WILL NOT LIGHT, TRIM OFF ANY DEAD PORTION OF THE CANDLE WICK THAT WILL FLAKE OFF BY TURNING THE CANDLE UPSIDE DOWN, AND REMOVING ANY CHARRED WICK WHILE THE CANDLE IS FULLY COOLED INCLUDING THE WICK. NEVER TOUCH THE WICK OR WAX WHILE HOT!! • BEFORE EXTINGUISHING THE CANDLE FLAME, BE SURE TO ALLOW THE WAX MELT POOL 2-4 HOURS TO REACH THE EDGE OF THE VESSEL. IF EXTINGUISHED PRIOR TO THE FULL MELT POOL, THE CANDLE WAX WILL TUNNEL DURING THE NEXT BURN. • IF THE WOOD WICK GETS TOO HOT, THIS IS DUE TO THE WICK BEING TOO LONG. BLOW OUT YOUR CANDLE AND LET IT COOL COMPLETELY PRIOR TO TRIMMING THE WOOD WICK. YOU WILL KNOW WHEN THIS OCCURS DUE TO NO SCENT THROW OR BURNT SMELL.
  • How do I use a cotton wick?
    *WE USE LEAD AND ZINC FREE COTTON WICKS* TRIM YOUR COTTON WICKS TO (1/4 INCH) PRIOR TO YOUR BURN. BEFORE YOUR NEXT BURN, WE SUGGEST USING CANDLE WICK TRIMMERS TO TRIM THE COTTON WICK TO (1/4 INCH) AGAIN PRIOR TO RE-LIGHTING. IF THE COTTON WICK IS TO TALL THE FLAME WILL FLICKER CONTINUALLY OR WISPS OF SOOT CAN BE SEEN LEAVING THE FLAME PERIODICALLY. REMEMBER, A WELL MAINTAINED CANDLE MAKES ALL THE DIFFERENCE, ESPECIALLY WHEN IT COMES TO PERFORMANCE AND LONGEVITY EACH RELIGHT. IN DOING SO, THIS WILL ENSURE THE WICK DOESN'T EXCEED IN LENGTH WHICH WILL RESULT IN A HOTTER BURN, SOOT, AND USE UP YOUR CANDLE QUICKER THAN NORMAL. BEFORE EXTINGUISHING THE CANDLE FLAME, BE SURE TO ALLOW THE WAX MELT POOL 2-4 HOURS TO REACH THE EDGE OF THE VESSEL. IF EXTINGUISHED PRIOR TO THE FULL MELT POOL, THE CANDLE WAX WILL TUNNEL DURING THE NEXT BURN.
  • Do you use harmful chemicals?
    We strive for purity. As our scents are 100% Phthalate- Free Our scents exclude these harmful chemicals: Carcinogens: These are materials known or thought to cause cancer. Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer. Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects. Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs. Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion. "Phthalates, including but not limited to BBP, DEHP, DBP, and DEP Phthalates are esters of Phthalic acid and are used to dissolve raw materials when making fragrance oils. They have been used for decades in a myriad of pharmaceuticals, household, and industrial products. Di(2-ethylhexyl) phthalate (DEHP) Dibutyl phthalate (DBP) Diethyl phthalate (DEP) Diisodecyl phthalate (DIDP) Diisononyl phthalate (DINP) Dimethyl phthalate (DMP) Animal Derivatives, including but not limited to: Ambergris Castoreum oil Civet oil Antimicrobials These ingredients are flagged for potential acute and reproductive hazards and are banned by the FDA. Cloflucarban Fluorosalan Hexachlorophene Hexylresorcinol Iodine complex (ammonium ether sulfate and polyoxyethylene sorbitan monolaurate) Iodine complex (phosphate ester of alkylaryloxy polyethylene glycol) Methylbenzethonium chloride Methylisothiazolinone Methylchloroisothiazolinone Nonylphenoxypoly (ethyleneoxy) ethanoliodine Oxychlorosene sodium Poloxamer-iodine complex Secondary amyltricresols Tribromsalan Triclocarban Triclosan Undecoylium chloride iodine complex Additional Molecules 1,3-Dibromo-2-methoxy-4-methyl-5-nitrobenzene (Musk KS) 1,3-Dibromo-2-methoxy-4-nitro-5-(1,1-dimethylethyl)-6-methyl-benzene 1,3-Dibromo-2-methoxy-4-nitro-5-(1,1-dimethylethyl)-6-methyl-benzene (Musk alpha) 2-Pentylidene cyclohexanone 2,2-Dichloro-1-methylcyclopropylbenzene 2,4-Dienals 2,4-Dihydroxy-3-methylbenzaldehyde 2,4-Dodecadien-1-ol 2,4-Hexadien-1-ol 3- and 4-(4-Hydroxy-4-methylpentyl) cyclohex-3-ene-1-carbaldehyde (Lyral) 3-Bromo-1,7,7-trimethylbicyclo[2.2.1]heptane-2-one 3-Methyl-2(3)-nonenenitrile (Citgrenile) 3,7-Dimethyl-2-octen-1-ol 4-Methyl-7-ethoxycoumarin (Maraniol) 4,6-Dimethyl-8-tert-butylcoumarin (Butolia) 6-Isopropyl-2-decalol (Decatol) 6-Methylcoumarin (Toncarine) 7-Methoxycoumarin 7-Methylcoumarin Acetyl ethyl tetramethyl tetralin (AETT, Versalide) Acetyl isovaleryl (5-Methyl-2,3-hexanedione) Alantroot oil (Elecampane oil) Allyl heptine carbonate Allyl isothiocyanate alpha-Methyl anisylidene acetone (1-(4- Methoxyphenyl)-1-penten-3-one) Amber dioxane (Karanal) Ammonium nonadecafluorodecanoate Ammonium pentadecafluorooctanoate Ammonium perfluorononanoate Ammonium perfluorooctane sulfonate; Ammonium heptadecafluorooctanesulfonate Amylcyclopentenone Anisylidene acetone (4-(p-methoxyphenyl)-3- butene-2-one) Benzene Benzyl cyanide Benzylidene acetone (4-Phenyl-3-buten-2-one) Birch wood pyrolysate (Crude) Boldo oil Bromostyrene butane-2,3-dione (diacetyl) Cade oil - Juniperus oxycedrus L. (Crude) Carvone oxide Chenopodium oil Cinnamylidene acetone cis-and trans-Asarone ((E)-and(Z)-2,4,5-Trimethoxypropen-1-yl benzene) Colophony Costus root oil, absolute and concrete Cresol (mixed isomers) Cyclamen alcohol (3-(4-Isopropylphenyl)-2-methylpropanol) D&C Yellow #11 Diethyl maleate Diethylene glycol monomethyl ether Dimethyl citraconate Diphenylamine Esters of 2-nonynoic acid, (Except Methyl octine carbonate) Esters of 2-octynoic acid (Except Methyl heptine carbonate which is IFRA Restricted) Ethyl acrylate Ethyl methacrylate Ethyl non-2-enoate Ethylene glycol monoethyl ether and its Acetate Ethylene glycol monomethyl Ether and its Acetate Fig leaf absolute Formaldehyde Furfural Furfuryl alcohol Furfurylidene acetone Geranyl nitrile Hexahydrocoumarin Hydroabietyl alcohol, dihydroabietyl alcohol Hydroquinone monoethyl ether (4-ethoxy-Phenol) Hydroquinone monomethyl ether (4-methoxy-Phenol) Iodoform (Triidomethane) Isobutyl­paraben Isophorone Isopropy­lparaben Lithium perfluorooctane sulfonate; lithium heptadecafluorooctanesulfonate m-Cresol m-Phenylen­ediamine and its salts Massoia bark oil Massoia lactone Mercury Methoxydiglycol Methyl crotonate Methyl methacrylate Methyl Salicylate Methylene glycol Moskene (1,1,3,3,5-Pentamethyl-4,6-dinitroindane) Musk ambrette Musk ketone Musk tibetene (1-tert-Butyl-2,6-dinitro-3,4,5-trimethylbenzene) Musk Xylene Nitrobenzene Nonadecafluorodecanoic acid o-Cresol o-Phenylen­ediamine and its salts p-Cresol p-Methylhydrocinnamic aldehyde p-tert-Butylphenol Paraform­aldehyde Perfluorononanoic acid Perfluorooctane sulfonate (PFOS); heptadecafluorooctane-1-sulfonic acid Perfluorooctanoic acid (PFOA) Peru balsam crude Phenyl acetone (Methyl benzyl ketone) Phenyl benzoate Pseudo Methylionones Pseudoionone (2,6-Dimethylundeca-2,6,8-trien-10-one) Quaternium-15 Quinoline Safrole, Isosafrole, Dihydrosafrole Santolina oil Savin oil (Juniperus Sabina L.) Sodium heptadecafluorononanoate Sodium nonadecafluorodecanoate Styrax (Crude) Tobacco leaf absolute (Nicotiana affinia) Tobacco oil/extracts Toluene trans-2-Heptenal trans-2-Hexenal diethyl acetal trans-2-Hexenal dimethyl acetal Verbena oil Xylene"
  • What are scent notes?
    What do top notes, middle notes and base notes mean when talking about fragrance? A perfect combination of these three notes makes a fragrance lasting and appealing. Top Note - This is the initial impression the fragrance oil makes when you initially smell a candle or remove the lid. It is the most volatile, meaning it will evaporate the quickest. Middle Note - The middle note is the “heart” of the fragrance. It can take 10 to 20 minutes for the middle notes to fully develop. When you are burning a candle, the middle notes are the most prominent. Base Note - also called the “Dry Down”- The base notes are what give a candle lasting qualities. It is the scent that lingers even after the candle is extinguished.
  • How long can I burn my candle for?
    Burn your candle for up to 2-4 hours at a time. BE SURE TO NEVER BLOW OUT A CANDLE UNTIL THE UPPER WAX LAYER HAS MELTED ALL THE WAY ACROSS THE CANDLE’S SURFACE AREA. BY ACHIEVING A FULL MELT POOL, YOU WILL AVOID ENDING UP WITH WHAT IS GENERALLY REFERRED TO AS THE DREADFUL 'TUNNELING.' WAX HAS A THING WE CALL A 'MEMORY' PER BURN. THIS IS WHY IT'S CRUCIAL TO ACHIEVE A FULL MELT POOL BETWEEN 2-4 HOURS SO YOUR CANDLE CAN PERFORM UP-TO-PAR EACH RE-LIGHT. KEEP WAX POOL FREE OF DEBRIS BURN IN PROPER HOLDER DON'T BURN CANDLE FOR MORE THAN FOUR HOURS AT A TIME STOP BURNING WHEN 1/2 INCH OF WAX REMAINS. BURN WITHIN SIGHT. KEEP AWAY FROM CHILDREN, PETS, AND THINGS THAT CATCH FIRE NEVER LEAVE ANY CANDLE UNATTENDED
  • Where do you ship to?
    At the moment, we ship domestic only. Most orders are shipped out in 2-5 business days. Should an item go out of stock, you will be contacted for replacement or refund options. All tracking numbers will be included in the shipping confirmation email you receive at the time of package being shipped out. For bulk orders, please email us to discuss your request.
  • What are your hours?
    We are a family business working from home. This doesn't mean we don't have hours of operations. You can email us at anytime and we will respond as fast as possible. We strive for excellent customer service. If you're happy so are we! Business hours: 9:00-4:00 PM Mountain Time.
  • What's in coconut soy wax blend and is it safe?
    https://dpoy1j4zladj1.cloudfront.net/SDS-454-12132021.pdf https://dpoy1j4zladj1.cloudfront.net/Golden%20Wax%20454-45_PDS.pdf
  • What are fragrance materials?
    Research Institute for Fragrance Materials (RIFM) International Fragrance Association (IFRA)
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