FREQUENTLY ASKED
QUESTIONS

We use non-toxic, eco-friendly wood wicks from FSC-certified mills. When lighting, tilt the candle and light the wick on either side. After each burn, trim the wick to 5mm. If the wick won't light, trim off any charred portions once the candle is fully cooled. Allow the wax melt pool to reach the edge of the vessel (2-4 hours) before extinguishing to prevent tunneling. If the wick gets too hot, let it cool completely before trimming. Never touch the wick or wax while hot.

We use lead and zinc-free cotton wicks. Trim your cotton wick to 1/4 inch before each burn. Use candle wick trimmers to maintain this length before relighting. If the wick is too tall, the flame may flicker or produce soot. Proper maintenance ensures better performance and longevity. Allow the wax melt pool to reach the edge of the vessel (2-4 hours) before extinguishing to prevent tunneling.

We strive for purity. As our scents are 100% Phthalate- Free Our scents exclude these harmful chemicals: Carcinogens: These are materials known or thought to cause cancer. Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer. Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects. Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs. Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion. "Phthalates, including but not limited to BBP, DEHP, DBP, and DEP Phthalates are esters of Phthalic acid and are used to dissolve raw materials when making fragrance oils. They have been used for decades in a myriad of pharmaceuticals, household, and industrial products. Di(2-ethylhexyl) phthalate (DEHP) Dibutyl phthalate (DBP) Diethyl phthalate (DEP) Diisodecyl phthalate (DIDP) Diisononyl phthalate (DINP) Dimethyl phthalate (DMP) Animal Derivatives, including but not limited to: Ambergris Castoreum oil Civet oil Antimicrobials These ingredients are flagged for potential acute and reproductive hazards and are banned by the FDA. Cloflucarban Fluorosalan Hexachlorophene Hexylresorcinol Iodine complex (ammonium ether sulfate and polyoxyethylene sorbitan monolaurate) Iodine complex (phosphate ester of alkylaryloxy polyethylene glycol) Methylbenzethonium chloride Methylisothiazolinone Methylchloroisothiazolinone Nonylphenoxypoly (ethyleneoxy) ethanoliodine Oxychlorosene sodium Poloxamer-iodine complex Secondary amyltricresols Tribromsalan Triclocarban Triclosan Undecoylium chloride iodine complex Additional Molecules 1,3-Dibromo-2-methoxy-4-methyl-5-nitrobenzene (Musk KS) 1,3-Dibromo-2-methoxy-4-nitro-5-(1,1-dimethylethyl)-6-methyl-benzene 1,3-Dibromo-2-methoxy-4-nitro-5-(1,1-dimethylethyl)-6-methyl-benzene (Musk alpha) 2-Pentylidene cyclohexanone 2,2-Dichloro-1-methylcyclopropylbenzene 2,4-Dienals 2,4-Dihydroxy-3-methylbenzaldehyde 2,4-Dodecadien-1-ol 2,4-Hexadien-1-ol 3- and 4-(4-Hydroxy-4-methylpentyl) cyclohex-3-ene-1-carbaldehyde (Lyral) 3-Bromo-1,7,7-trimethylbicyclo[2.2.1]heptane-2-one 3-Methyl-2(3)-nonenenitrile (Citgrenile) 3,7-Dimethyl-2-octen-1-ol 4-Methyl-7-ethoxycoumarin (Maraniol) 4,6-Dimethyl-8-tert-butylcoumarin (Butolia) 6-Isopropyl-2-decalol (Decatol) 6-Methylcoumarin (Toncarine) 7-Methoxycoumarin 7-Methylcoumarin Acetyl ethyl tetramethyl tetralin (AETT, Versalide) Acetyl isovaleryl (5-Methyl-2,3-hexanedione) Alantroot oil (Elecampane oil) Allyl heptine carbonate Allyl isothiocyanate alpha-Methyl anisylidene acetone (1-(4- Methoxyphenyl)-1-penten-3-one) Amber dioxane (Karanal) Ammonium nonadecafluorodecanoate Ammonium pentadecafluorooctanoate Ammonium perfluorononanoate Ammonium perfluorooctane sulfonate; Ammonium heptadecafluorooctanesulfonate Amylcyclopentenone Anisylidene acetone (4-(p-methoxyphenyl)-3- butene-2-one) Benzene Benzyl cyanide Benzylidene acetone (4-Phenyl-3-buten-2-one) Birch wood pyrolysate (Crude) Boldo oil Bromostyrene butane-2,3-dione (diacetyl) Cade oil - Juniperus oxycedrus L. (Crude) Carvone oxide Chenopodium oil Cinnamylidene acetone cis-and trans-Asarone ((E)-and(Z)-2,4,5-Trimethoxypropen-1-yl benzene) Colophony Costus root oil, absolute and concrete Cresol (mixed isomers) Cyclamen alcohol (3-(4-Isopropylphenyl)-2-methylpropanol) D&C Yellow #11 Diethyl maleate Diethylene glycol monomethyl ether Dimethyl citraconate Diphenylamine Esters of 2-nonynoic acid, (Except Methyl octine carbonate) Esters of 2-octynoic acid (Except Methyl heptine carbonate which is IFRA Restricted) Ethyl acrylate Ethyl methacrylate Ethyl non-2-enoate Ethylene glycol monoethyl ether and its Acetate Ethylene glycol monomethyl Ether and its Acetate Fig leaf absolute Formaldehyde Furfural Furfuryl alcohol Furfurylidene acetone Geranyl nitrile Hexahydrocoumarin Hydroabietyl alcohol, dihydroabietyl alcohol Hydroquinone monoethyl ether (4-ethoxy-Phenol) Hydroquinone monomethyl ether (4-methoxy-Phenol) Iodoform (Triidomethane) Isobutyl­paraben Isophorone Isopropy­lparaben Lithium perfluorooctane sulfonate; lithium heptadecafluorooctanesulfonate m-Cresol m-Phenylen­ediamine and its salts Massoia bark oil Massoia lactone Mercury Methoxydiglycol Methyl crotonate Methyl methacrylate Methyl Salicylate Methylene glycol Moskene (1,1,3,3,5-Pentamethyl-4,6-dinitroindane) Musk ambrette Musk ketone Musk tibetene (1-tert-Butyl-2,6-dinitro-3,4,5-trimethylbenzene) Musk Xylene Nitrobenzene Nonadecafluorodecanoic acid o-Cresol o-Phenylen­ediamine and its salts p-Cresol p-Methylhydrocinnamic aldehyde p-tert-Butylphenol Paraform­aldehyde Perfluorononanoic acid Perfluorooctane sulfonate (PFOS); heptadecafluorooctane-1-sulfonic acid Perfluorooctanoic acid (PFOA) Peru balsam crude Phenyl acetone (Methyl benzyl ketone) Phenyl benzoate Pseudo Methylionones Pseudoionone (2,6-Dimethylundeca-2,6,8-trien-10-one) Quaternium-15 Quinoline Safrole, Isosafrole, Dihydrosafrole Santolina oil Savin oil (Juniperus Sabina L.) Sodium heptadecafluorononanoate Sodium nonadecafluorodecanoate Styrax (Crude) Tobacco leaf absolute (Nicotiana affinia) Tobacco oil/extracts Toluene trans-2-Heptenal trans-2-Hexenal diethyl acetal trans-2-Hexenal dimethyl acetal Verbena oil Xylene"

What do top notes, middle notes and base notes mean when talking about fragrance? A perfect combination of these three notes makes a fragrance lasting and appealing. Top Note - This is the initial impression the fragrance oil makes when you initially smell a candle or remove the lid. It is the most volatile, meaning it will evaporate the quickest. Middle Note - The middle note is the “heart” of the fragrance. It can take 10 to 20 minutes for the middle notes to fully develop. When you are burning a candle, the middle notes are the most prominent. Base Note - also called the “Dry Down”- The base notes are what give a candle lasting qualities. It is the scent that lingers even after the candle is extinguished.

Burn your candle for 2-4 hours at a time. Ensure the upper wax layer melts completely across the surface to avoid tunneling. Wax has a 'memory,' so achieving a full melt pool is crucial for optimal performance. Keep the wax pool free of debris, use a proper holder, and never burn for more than four hours. Stop burning when 1/2 inch of wax remains. Always burn within sight and keep away from children, pets, and flammable objects. Never leave a burning candle unattended.

Power burning is the practice of burning a candle for over four hours, and we strongly advise against it. This can lead to overheating of the container, which may result in breakage, and can cause the fragrance to fade more quickly than desired. Instead of engaging in power burning, we provide our customers with expert guidance on proper candle care, highlighting the importance of trimming wicks, extinguishing the candle after four hours, and keeping it within sight while lit. This method effectively prevents overheating, manages carbon buildup on the wick, and minimizes excess smoke and soot, enhancing the overall candle experience. Once the candle has cooled for more than five hours, it is safe to relight, ensuring the longevity of your candle's burn time.

At the moment, we ship domestic only. Most orders are shipped out in 7-14 business days. Should an item go out of stock, you will be contacted for replacement or refund options. All tracking numbers will be included in the shipping confirmation email you receive at the time of package being shipped out. For bulk orders, please email us to discuss your request.

We are a family business working from home, but we do have set hours of operation. You can email us anytime at ebeFamilyCo@gmail.com, and we will respond as quickly as possible. Our business hours are Monday to Friday from 8 AM to 8 PM and Saturday from 9 AM to 7 PM. We strive for excellent customer service and your satisfaction is our priority.

Our coconut soy wax blend is made from high-quality, eco-friendly ingredients. You can review the safety data sheets for more detailed information: [SDS-454](https://dpoy1j4zladj1.cloudfront.net/SDS-454-12132021.pdf) and [Golden Wax 454](https://dpoy1j4zladj1.cloudfront.net/Golden%20Wax%20454-45_PDS.pdf). Rest assured, our wax is safe and free from harmful chemicals.

Research Institute for Fragrance Materials (RIFM) International Fragrance Association (IFRA)